Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.
- What type of products and services do you provide?
- How do I get an estimate from you?
- What type of files can I use to print from?
- What is image resolution?
- What is a proof and why is it important that I look at it?
- What is the Pantone Matching System?
- Why do the printed colors look different from the colors on my screen?
- Is white considered a print color?
- What file format should I use when submitting my electronic document for printing?
- Once I submit the documents, how long will it take to finish my job?
- Can you give me some mail merge instructions?
Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.
Since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.
What type of files can I use to print from?
When sending print ready files, the most effective and accurate file type we can receive would be a PDF. While we maintain a variety of programs in house, we cannot guarantee that all program files will play nice when switching from one computer to the next. The nice thing is, most programs can "Save as" a PDF document. This will lock the items in your file in place, while maintaining the crisp, clean look that will give you the best possible outcome on your print.
If a PDF just isn't possible, other common file types such as JPG, DOC, DOCX, PUB, AI, PSD, TIFF, EPS, or INDD are all acceptable. If you aren't sure, don't hesitate to call and ask!
What is image resolution?
Image resolution is the number of boxes or dots making up the picture on your file. This is expressed in the term DPI, or Dots Per Inch. Each box is a single color, and the combination of those colors make the picture. If there aren't enough boxes, your image won't print well, and we want to provide you with the best!
To that end, graphics should be BIG! The bigger the file, the higher the resolution will be. Graphics pulled off the internet are low resolution and should be avoided, being downsized to 72-96 dpi in order to load quickly from the web. In contrast, graphics from a digital camera or high-quality file will be anywhere from 150-600 dpi! In order to get the quality product you deserve, we print graphics at 300 dpi. This gives them the crisp, beautiful look needed to make your printed products stand out.
What is a proof and why is it important that I look at it?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.
What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.
Is white considered a print color?
Not typically. Because white is the default color of most paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.
What file format should I use when submitting my electronic document for printing?
PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.
Once I submit the documents, how long will it take to finish my job?
Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.
Sure, download the pdf for a few tips on setting up you mail merge data.